Valley Heating & Cooling (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website or interact with our ads, lead forms, or services.

1. Information We Collect

Information You Provide

We may collect personal information when you:

  • Submit a lead form

  • Request an estimate

  • Contact us through our website

  • Call, text, or email us

This may include:

  • Name

  • Phone number

  • Email address

  • Address or service location

  • Details about your heating/cooling needs

Information Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Cookies or similar tracking data

Information from Ads

If you interact with our ads (including Facebook Lead Ads), we receive the information you voluntarily submit through those forms.

2. How We Use Your Information

We use your information to:

  • Contact you about your request

  • Provide estimates or schedule service

  • Improve our website and marketing

  • Send updates about services or promotions (you may opt out anytime)

  • Comply with legal or regulatory requirements

We do not sell your information to third parties.

3. How We Share Information

We may share your information with:

  • Service providers who help operate our business (e.g., scheduling tools, CRM systems, marketing services)

  • Our technicians and staff to fulfill service requests

  • Platforms such as Facebook/Meta for ad delivery or measurement

We do not sell or rent your information.
We only share information needed to provide our services or run our advertising.

4. Cookies and Tracking

Our website may use cookies or similar tools to:

  • Understand site traffic

  • Improve user experience

  • Track ad performance

You can disable cookies in your browser settings at any time.

5. Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, or loss.
However, no online transmission is 100% secure.

6. Your Choices

You may request to:

  • Update or correct your information

  • Opt out of marketing communications

  • Delete your information (subject to legal requirements)

To make a request, contact us at the information below.

7. Children’s Privacy

We do not knowingly collect information from children under 13.
If you believe a child has submitted information, contact us and we will remove it.

8. Links to Other Websites

Our site may contain links to third-party websites.
We are not responsible for their content or privacy practices.

9. Changes to This Policy

We may update this Privacy Policy at any time.
The “Last Updated” date will reflect the latest revision.

10. Contact Us

If you have questions about this Privacy Policy or how your information is used, contact us: